This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Setting the locale and time zone for BMC Remedy Smart Reporting

The first time you access the BMC Remedy Smart Reporting console, you must update the preferred locale.

To update the locale:

  1. Log on to the BMC Remedy Mid-Tier.
  2. Choose Smart Reporting > Smart Reporting Console from the Applications menu.
  3. On the Remedy Smart Reporting console, under the user profile, click the Profile Settings.
  4. On the User Profile page, under Regional Settings, select your Preferred Language and Time zone.


    Under Regional Settings, you must manually set the locale only. The User Sync utility synchronizes the timezone of the user from the User Preference form of Remedy AR System to Remedy Smart Reporting. If timezone is not available in the AR System server, then Remedy Smart Reporting user picks up the timezone provided at the time of onboarding.

  5. Click Save.
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