This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Setting row-level security for variables

BMC Remedy Smart Reporting KPI reports require that you set up row level security for variables.

For real-time data, flashboard grants access to statistical data based on user login information.

For historical and summary data in multi-tenant environments, you can grant access to flashboards variables by implementing row-level security. If you do not set permissions for a variable, only the administrator who created the variable can see the information in the flashboard.

This row-level security enables you to show and hide information based on a user's permissions. For example, if you place a flashboard on a Help Desk form, you can display one set of data to support representatives and a different set of data to requesters. 

To set row-level security for variables

  1. In BMC Remedy Mid Tier, open the FB:User Privilege form in New mode.
  2. From the Variable list, select the variable.
  3. From the User list, select a user with group permissions to the data.


    You can select any user in the group, but select a user that will not be deleted. If the user is deleted, permissions to the variable are lost, and you must select a new user in the FB:User Privilege form.

  4. From the Group list, select the group to which you want to give row-level security.
    You can enter more than one group in this field by selecting from the Group list multiple times.
  5. Click Save.
  6. Repeat these steps for each group.
    If you delete a variable, the corresponding records you created in the FB:User Privilege form are automatically deleted.

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