This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.


Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other application with automatic authentication without providing the credentials again.

Remedy SSO supports the following authentication methods:

  • BMC Remedy AR System Server
  • SAMLv2
  • LDAP
  • Kerberos (Starting from version 9.1.01)
  • Certificate-based (Starting from version 9.1.01)
  • Remedy SSO authentication or Local authentication (Starting from version 9.1.02)
  • OAuth 2.0 (Starting from version 9.1.04)
  • OpenID Connect (Starting from version 9.1.04)

Based on the organization’s requirement, you can configure any of the authentication methods to authenticate the users for various BMC applications.

For more information, see BMC Remedy Single Sign-On concepts from the BMC Remedy Single Sign-On online documentation.

Related topics

Installing BMC Remedy Single Sign-On from the BMC Remedy ITSM Deployment online documentation.

Configuring BMC Remedy Single Sign-On from the BMC Remedy AR System online documentation.

Integrating BMC Remedy Single Sign-On with other BMC products from the BMC Remedy Single Sign-On online documentation.

Migration from Atrium SSO from the BMC Remedy Single Sign-On online documentation.

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  1. Dmitry Baryshnikov


    There's the article claiming that Atrium SSO isn't supported with Remedy 9.1:

    Could you clarify on that?




    Feb 17, 2016 05:39
    1. Bhakti Paranjpe

      Hello Dmitry,

      Thank you for your comment. We are seeking clarification about this from the SMEs and will get back to you soon.


      Feb 17, 2016 10:35
    1. Bhakti Paranjpe

      Hello Dimitry,

      BMC Remedy ITSM 9.1 uses BMC Remedy Single Sign-On. I have updated the content and links in this topic.


      Feb 23, 2016 02:51
      1. Dmitry Baryshnikov

        Hi! But if the customer already utilised the Atrium SSO capabilities in his Remedy environment before, and would like to upgrade to Remedy 9.1 now, what should be his steps?

        Mar 02, 2016 12:10
        1. Bhakti Paranjpe

          Hello Dimitry,

          Thank you for your comment. I have added a related topic that provides information about migrating from BMC Atrium Single Sign-On to BMC Remedy Single Sign-On.

          Also, BMC Customer Support can provide assistance in case there are issues in the migration.


          Mar 03, 2016 12:28
  2. Steven Casey

    Page not found for multiexcerpt macro. The page: rsso91:2018-03-08_23-43-34_Remedy SSO overview was not found. Please check/update the page name used in the 'multiexcerpt-include macro.

    Mar 30, 2018 12:43
    1. Kamalakannan Srinivasan

      Hi Steven,

      Thank you for your comments. The error has been rectified now.


      Apr 05, 2018 03:26