This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Return on Investment sub-component

The Return on Investment (ROI) sub-component is installed with all BMC Remedy ITSM suite applications. Managers use the ROI sub-component to compare the baseline costs of various IT service management operations before implementing the BMC Remedy ITSM suite with the actual costs that were incurred after the implementation.

Permissions

Description

Application user license type

ROI Admin

Users with ROI Admin permissions can perform the following functions:

  • Configure ROI metric thresholds used by the ROI console
  • Access the ROI console

    Recommendation: Grant these permissions to an individual who plays the role of an IT Manager who needs to determine how much money their operational areas save by using the BMC ITSM applications.

None

ROI Viewer

Users with ROI Viewer permissions can access the ROI console.

Recommendation: Grant these permissions to an individual who needs to know how much money their operational areas save by using the BMC ITSM applications.

None


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