This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Resolving errors with default currency settings

The default currency utility is run as part of the application installation and generates the arcurrencydefault.log and arcurrencydefault_error.log files.

The arcurrencydefault_error.log file lists the forms that encountered errors while setting the default currency.

  • The utility generates log files in the InstallationDirectory\Logs\Currency_Logs directory.
  • For example, a Microsoft Windows path might be
    C:\Program Files\BMC Software\BMCRemedyITSMSuite\Logs\Currency_Logs.
  • For example, a UNIX path might be /opt/bmc/bmcremedyitsmsuite/Logs/Currency_Logs.

Use BMC Remedy Developer Studio to set the currency on the forms listed in the arcurrencydefault_error.log. For example, you might see the following error in the arcurrencydefault_error.log:

Error: Error locking to Admin RPC Queue:
ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect myserver1

To resolve this error

  1. Verify that the BMC Remedy AR System server is running.
  2. Review the arerror.log for possible issues with the BMC Remedy AR System server.
  3. Manually set the default currency field.

If a problem occurs

If you encounter ERROR 90 during execution of default currency, the installer stops running. You must:

  • Restore the BMC Remedy AR System server to the state before running the installer.
  • Resolve the cause of ERROR 90.
  • Run the installer again.
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