This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Requester console permissions

The Requester Console serves as the front end for the BMC Service Desk: Incident Management and BMC Change Management applications. It enables users to quickly submit change requests or incidents.

Notes

None of the permissions listed in this table need an application user license.

If BMC Service Request Management is installed, then the Requester console permissions are replaced by the BMC Service Request Management application permissions . When this happens, the Requester console permissions are not available to select.

Description of the Requester console permissions

Permissions

Description

Requester Console Config

Users with Requester Console Config permission can perform the following functions:

  • Configure Application Settings specific to the Requester console functions.
  • Create and update Summary Definitions that are used within the Requester console.
  • Configure Survey questions.
  • Configure Request rules.

    Recommendation: Grant these permissions to individuals requiring access to configure the previously mentioned component functions. Typically, you grant these permissions to someone playing the role of an Application Administrator.


Requester Console Master

Users with Requester Console Master permission can perform the following functions:

  • Configure Application Settings specific to the Requester console functions.
  • Create and update Summary Definitions that are used within the Requester console.
  • Configure Survey questions.
  • Configure Request rules.
  • View and limited update access to the Service Request form.

    Recommendation: Grant these permissions to individuals requiring access to configure the previously mentioned component functions. Typically, you grant these permissions to someone playing the role of an Application Administrator.

    Note: The Requester Console Master permissions supersede the Requester Console Config permission. Therefore Users with these permissions do not need to be granted the Requester Console Config permission.

Summary Definition Config

Users with Summary Definition Config permission can create and update Summary Definitions that are used within the Requester console

Recommendation: Grant these permissions to individuals requiring access to configure the previously mentioned component functions. Typically, you grant these permissions to someone playing the role of an Application Administrator.

Note: The Requester Console Config and Requester Console Master permissions supersede the Summary Definition Config permission. Therefore Users with either of these permission does not need to be granted the Summary Definition Config permission.

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