This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Products in the suite

The following table lists the products and product versions included in the suite and the use cases that apply to them.

Related video

 https://youtu.be/vyldTtJUtM4

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Comments

  1. Colin Rolls
    • the version of all these products should be 9.1 not 9.0
    • link to Service Desk End-to-end processes is broken
    • no use case under knowledge management
    Feb 18, 2016 03:27
    1. Priya Shetye

      Hello Colin,

      Thanks for pointing out these issues. All of them have been fixed.

      Regards.

      Feb 18, 2016 06:41
  2. Raju Patil

    BMC Service Level Management and BMC Service Request Management use case links pointing to the same use case page.

    May 23, 2016 04:44
  3. Alberto Rubio huertas

    No fixed: BMC Service Level Management and BMC Service Request Management use case links pointing to the same use case page.

    Mar 21, 2019 10:25
    1. Jyoti Nerkar

      Hello Alberto,


      I have updated the link to point to the Maturity model for Service Catalog and Request Management that covers the Service Level Management part of the Service Catalog and Request Management use case.


      Hope this helps.


      Regards,

      Jyoti

      Mar 21, 2019 11:14