This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

PDFs and videos

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  1. Emily Wang

    Hi there,


    How can I get each module of  ITSM's user guide as PDF for version 9.1 since I need to provide our client?


    Thanks a lot,

    Emily Wang

    Sep 13, 2016 10:29
    1. Sirisha Dabiru

      Hi Emily Wang,

      Would you please elaborate - each module of ITSM user guide?

      For example, would you like to send the PDF of Planning section as a PDF to the client?




      Sep 14, 2016 05:18
  2. Oscar Ferreira

    Sirisha Dabiru


    Service Request Mgmt;

    Problem Mgmt;


    Nov 23, 2016 04:01
    1. Sirisha Dabiru

      Hi Oscar Ferreira,


      There are individual spaces for each of the ITSM applications. For example, SRM, Service Desk, Knowledge Management have separate spaces. To get the PDFs of these applications, you need to visit the PDFs page of each application. To get SRM PDF, visit PDFs page.

      You can search for each application on the docs dashboard:





      Jan 05, 2017 05:28