This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Overview of Data Model for Run-time Processes

This topic makes process designers familiar with the data model behind Run-time Processes. Process designers, developers, and support engineers can use this data model for debugging purposes.

The forms that are involved in the data model are:

  • ITSM Forms : HPD:Help Desk, PBM:Problem Investigation, CHG:Infrastructure Change and WOI:WorkOrder
  • Service Request Form : SRM:Request
  • ITSM Task Form : TMS:Task
  • ABYD:Task
  • ABYD:ARIJob
  • ABYD:Task Action
  • ABYD:Task Action Field Value
  • ABYD:Task Assignment Rule
  • ABYD:TaskConsolidatedList
  • ABYD:Task Dependency
  • ABYD:Task Field
  • ABYD:TaskTypePropertyPerTask
  • ABYD:ManagedRequest
  • ABYD:ARI Log
  • ABYD:SLA Alerts

Note

An SRM Request contains ABYD:Task forms and an ITSM Request contains TMS:Task forms.

Graphical representation of the data model


The following points explain the data model:

  • ABYD:Task: An ABYD:Task or TMS:Task record can contain multiple ABYD:Task Action records.
  •  ABYD:Task Action: An ABYD:Task Action contains  ABYD:Task Action IDs.
  • ABYD:Task Action Field Value: An ABYD:Task Action may contain multiple ABYD:Task Action Field Value records. A task action can contain multiple fields. 
  • ABYD:ARIJob: A task action is executed by a job. An ABYD:Task Action is related to ABYD:ARIJob.
  • ABYD:ManagedRequest record: ABYD:ARIJob can contain ABYD:ManagedRequest record. A job record can contain one managed request configuration. 
  • ABYD:ARI Log: An ABYD:ARIJob can contain multiple ABYD:ARI Log records. A job can contain multiple log records. 
  • ABYD:Task Field: An ABYD:Task or TMS:Task record can contain multiple ABYD:Task Field records.  
  • ABYD:SLA Alerts: An ABYD:Task or TMS:Task record can contain ABYD:SLA Alerts record. 
  • ABYD: TaskTypePropertyPerTask: An ABYD:Task or TMS:Task record may contain ABYD: TaskTypePropertyPerTask records.
  • ABYD: Task Assignment Rule: ABYD:Task or TMS:Task record can contain ABYD: Task Assignment Rule record.


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