This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Out-of-the-box Work Order KPIs

(For version 9.1.03 and later) The Work Order KPIs allow users to create key work order reports to monitor the business objectives of an organization, department, or an individual. The reports can be based on any, all or none of the four dimensions documented below. You can use all the Work Order KPIs in a single report.

The following Work Order KPIs are provided out-of-the-box. 

KPI nameDescriptionDimension 1Dimension 2Dimension 3Dimension 4Flashboard Variable

Open Work Orders

View the number of open work orders.

PriorityAssigned Group CompanyNot applicable (N/A)WOI:WOI:Open_WorkOrders

Work Orders submitted

View the number of submitted work orders.

PriorityAssigned Group CompanyN/AWOI:WOI:WorkOrders_Submitted
Work Orders Completed

View the number of completed work orders.

PriorityAssigned Group CompanyN/AWOI:WOI:WorkOrders_Completed

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