Out-of-the-box SRM KPIs
The BMC Service Request Management KPI reports allow users to view key service request reports to calculate performance. The reports can be based on any, all or none of the four dimensions documented below.
The following SRM KPIs are provided out-of-the-box. You can use these KPIs to create reports.
|KPI name||Description||Dimension 1||Dimension 2||Dimension 3||Dimension 4||Flashboard Variable|
|Service Requests With SLA Attached|
Volume of service requests with a defined service level agreement (SLA)
|Service Request Within SLA|
Volume of service requests completed within the defined SLA.
|Service Request Breached SLA|
Volume of service requests that have breached their defined SLA.
|Percent of Service Requests fulfilled within SLA||The percentage of the service requests completed with the defined SLA.||Priority||Assigned Group||Company|