Out-of-the-box reports
After installing Remedy Smart Reporting, all onboarded users can access and run the out-of-the-box reports. By default, all out-of-the-box content is public, and users can make them private as required.
You can view the out-of-the-box reports by going to the Browse > Reports option from the navigation pane of the Remedy Smart Reporting Admin Console.
The following types of out-of-the-box reports are available in BMC Remedy Smart Reporting:
Note
The out-of-the-box drill down reports are designed to be used with the parent from which you drill down. If you refresh a drilled down report independently the results may be incorrect due to the used filter values. Before running a child drill down report independently, make sure you use the correct prompt or filter values.
Report filters
You can apply filters to all the out-of-the-box reports. These filters help in optimizing the report results. For example, Open Releases by Business Service report contains the following filters:
- Submit Date
- Company
- Business Service
To generate the Open Releases by Business Service report for a specific business service, enter the name of a business service, in the Business Service filter, enter the name of the business service and click Go. Click Reset to cancel the filters.
Related topic
Reviewing your knowledge team's performance using KCS reports in BMC Remedy with Smart IT (Smart IT) online documentation provides information about out-of-the-box KCS reports that you can access from the Smart IT interface.
Comments
this should be " BMC Remedy Smart Reporting" rather than " BMC Remedy ITSM Reporting application."
Hello Colin,
Thank you for your comment. I have updated the topic and the topic title.
Regards,
Bhakti
some information about who has access to these reports would be nice. can anyone run them?
Hello Colin,
All BMC Remedy AR System users who were onboarding after installation can access and run these reports. Data restrictions for the reporting content will apply as defined for the user in BMC Remedy AR System server.
By default, all out of the box content is public, and users can make them private as required.
For creating reports the users must be assigned one of the BMC Remedy Smart Reporting roles, as described in BMC Remedy Smart Reporting users.
I hope this answers your question. I have also added some of this basic information to the content.
Regards.
Filters are not present in many of the out of the box Reports. Why is it so?
Hi Deepak,
I need to check this with the SMEs. I shall get back to you soon on this.
Regards,
Vrishali
Hello Deepak,
I checked with the SMEs. They said the filters are currently missing for some of the OOTB reports, however, they are planning to add some generic filters such as Dates or Status in one of the upcoming releases.
Regards,
Vrishali
We don't have any out of the box Work Order reports as we have just installed it in our QA system. Where can i access these reports to import them?
Hi Nyssa,
After the installation, you need to import the OOTB conent, including reports. Kindly refer the following link for the import process:
Importing out-of-the-box content in BMC Remedy Smart Reporting#of-the-boxcontentinBMCRemedySmartReporting-Toimportout-of-the-boxreportingcontent
Do let us know if you need further information.
Thank you!