This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Out-of-the-box reports

After installing Remedy Smart Reporting, all onboarded users can access and run the out-of-the-box reports. By default, all out-of-the-box content is public, and users can make them private as required. 
You can view the out-of-the-box reports by going to the Browse > Reports option from the navigation pane of the Remedy Smart Reporting Admin Console.

The following types of out-of-the-box reports are available in BMC Remedy Smart Reporting:


The out-of-the-box drill down reports are designed to be used with the parent from which you drill down. If you refresh a drilled down report independently the results may be incorrect due to the used filter values. Before running a child drill down report independently, make sure you use the correct prompt or filter values.

Report filters

You can apply filters to all the out-of-the-box reports.  These filters help in optimizing the report results. For example, Open Releases by Business Service report contains the following filters:

  • Submit Date
  • Company
  • Business Service

To generate the Open Releases by Business Service report for a specific business service, enter the name of a business service, in the Business Service filter, enter the name of the business service and click Go. Click Reset to cancel the filters.

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  1. Colin Rolls

    this should be " BMC Remedy Smart Reporting" rather than " BMC Remedy ITSM Reporting application." 

    Jan 29, 2016 05:40
    1. Bhakti Paranjpe

      Hello Colin,

      Thank you for your comment. I have updated the topic and the topic title.


      Feb 01, 2016 12:04
  2. Colin Rolls

    some information about who has access to these reports would be nice. can anyone run them?

    Jan 29, 2016 05:41
    1. Priya Shetye

       Hello Colin,

      All BMC Remedy AR System users who were onboarding after installation can access and run these reports. Data restrictions for the reporting content will apply as defined for the user in BMC Remedy AR System server.

      By default, all out of the box content is public, and users can make them private as required.

      For creating reports the users must be assigned one of the BMC Remedy Smart Reporting roles, as described in BMC Remedy Smart Reporting users.


      I hope this answers your question. I have also added some of this basic information to the content.




      Feb 11, 2016 06:30
  3. Deepak Mawandia

    Filters are not present in many of the out of the box Reports. Why is it so?

    Oct 16, 2018 06:52
    1. Vrishali namdev Galinde

      Hi Deepak,

      I need to check this with the SMEs. I shall get back to you soon on this.



      Oct 17, 2018 12:43
    1. Vrishali namdev Galinde

      Hello Deepak,

      I checked with the SMEs. They said the filters are currently missing for some of the OOTB reports, however, they are planning to add some generic filters such as Dates or Status in one of the upcoming releases.



      Mar 26, 2019 01:02
  4. Nyssa Charles

    We don't have any out of the box Work Order reports as we have just installed it in our QA system. Where can i access these reports to import them?

    Mar 18, 2019 11:14
    1. Vrishali namdev Galinde

      Hi Nyssa,

      After the installation, you need to import the OOTB conent, including reports. Kindly refer the following link for the import process:

      Importing out-of-the-box content in BMC Remedy Smart Reporting#of-the-boxcontentinBMCRemedySmartReporting-Toimportout-of-the-boxreportingcontent  

      Do let us know if you need further information.

      Thank you!

      Mar 26, 2019 12:26