Out-of-the-box reporting dashboards

Dashboards are designed to display Key Performance Indicators (KPI) in order to allow quick and clear examination of actual performance. These dashboards assist an organisation to understand its goals and objectives – essentially, the direction in which they want the enterprise to progress. To help with this analysis key performance indicators (KPIs) are laid down to assess the present state of the business.

The following dashboards are provided out of the box with BMC Remedy Smart Reporting:

Dashboard Name	Content Category	Content Sub Category	Dashboard Filters	Dashboard Description
Change KPI	BMC Remedy Key Performance Indicators	Change KPI	Sample Date	This dashboard includes some of the Key Performance Indicators for Change Management. For example: Trend of Change Request over time KPI Meter for Emergency Change Rate Successful Change Rate
Incidents KPI	BMC Remedy Key Performance Indicators	Incidents KPI	Sample Date	This dashboard includes some of Key performance Indicators for Incident Management. For example: Trend of Incidents over time KPI Meter for Major Incident Rate Reopened Incidents Rate
Knowledge Dashboard	BMC Remedy Operational Reporting	Knowledge Management	Current Assignee	This dashboard includes a list of reports for Knowledge Management module, For example: Article Statistics by Status Article Usage and feedback Summary Top 10 used articles
Change Dashboard	BMC Remedy Operational Reporting	Change Management	Submit Date	This dashboard includes a list of reports for Change Management process. For example: Change analysis by Support Hierarchy Change Request Trend over a time Change Crosstab
CMDB Dashboard	BMC Remedy Operational Reporting	Configuration Management	Dataset ID (default value: BMC.ASSET)	This dashboard includes a list of reports for Configuration Managers. For example: List of Orphan CI's in CMDB CI Creation trend over a time Duplicate Computer systems in CMDB
Incident Dashboard	BMC Remedy Operational Reporting	Incident Management	Submit Date Assignee Support Company	This dashboard includes a list of reports for Incident Management process. For example: Incidents Analysis by Support Hierarchy Incident submission over a time Incident Crosstab
Work Order Dashboard	BMC Remedy Operational Reporting	Work Order Management	Submit Date	This dashboard includes a list of reports for Work Order Management module. For example: Open Work Orders by Assigned Group Work Order submission over a Time Work Order crosstab
Problem Dashboard	BMC Remedy Operational Reporting	Problem Management	Submit Date Business Service	This dashboard includes a list of reports for Problem Management module. For example: Problem Summary Problems by Impact and Root cause Problem submission over a time Problem Breakdown
Service Request Dashboard	BMC Remedy Operational Reporting	Service Request Management	Submit Date	This dashboard includes a list of reports for Service Request Management. For example: Service Requests by Support Company Request Submission over a time Top 10 Requested Services
Release Dashboard	BMC Remedy Operational Reporting	Release Management	Submit Date Company	This dashboard includes the following reports for Release Management: Open Releases by Release Type Open Releases by Priority Open Releases by Business Service and by Priority Release Submission Trend Release Crosstab

Out-of-the-box reporting dashboards

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