This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Out of the box audit dashboards and reports

BMC Remedy Smart Reporting provides multiple audit reports. These reports allow administrators to review and monitor the overall health of the BMC Remedy Smart Reporting system. You can access these reports by choosing the Browse option on the BMC Remedy Smart Reporting console, and then selecting the Audit Reports content category on the screen displayed.

This section describes the out of the box dashboards and the reports available on them. The following audit dashboards are available:

Admin Dashboard

The Admin Dashboard contains general system and admin information reports, including performance, sessions, data source, and view usage.

Report nameDescription
Data Source UsageLists usage details of the data source.
System Startup

Displays details about the last time the system startup.

Top N Longest Avg Report Rows

Pie Chart about the average rows processed by the reports each time the user runs the report.

View UsageTrend analysis about the Views based on its active reports and actual report hits.
Active sessionsDetails about the active sessions from the system.
Top N Slowest Avg Report Run TimePie Chart about the slowest average report rows.
Bottom N Users by LoginLists details about user logins in ascending order.
Group Population

Lists details about the group population.

Logins by GroupsPie chart of user logins by group.
Logins by RolePie chart of user logins by role.
Logins over TimeTrend analysis between unique users and unique logins.

Role Population

Lists details about the group population.

Storyboard EventsTrend analysis for the events such as edit, run, and import that occur on Storyboards.
Storyboard UsageData about Storyboard usage.
Top N Users by LoginData about user logins in descending order.
Top N Users by Report ViewsDetails about the users usage of the reports in descending order along with Pie Chart.
User Creation and Deletion Over TimeTrend analysis between Users Created and Users Deleted.
User Dashboard

Content Dashboard

The content dashboard contains reports that cover different types of content, including, Reports, Dashboards, and Storyboards.

Report nameDescription
Bottom N Users by Report ViewsLists details about user usage of reports in ascending order, along with Pie charts.
Bottom N DashboardsLists details of the Dashboards used in ascending order which allows administrators to view the most and least used Dashboards, with the least used dashboard listed at the top.
Bottom N Reports by ViewsLists details of the Reports used in ascending order which allows administrators to view the most and least used Reports.
Dashboard EventsTrend analysis for the events such as edit, run, and import that occurred on the Dashboards.
Dashboard UseDisplays a chart of the Favorites and Views dashboards.
Dashboard User Details

List details about the users who use a dashboard. It list details for all available dashboards.

Report Creation and Deletion over TimeTrend analysis between Reports Created and Reports Deleted.
Storyboard EventsTrend analysis for the events such as edit, run, and import that occur on Storyboards.
Storyboard UsageData about Storyboard usage.

Theme Usage

Data about Themes usage.
Top N DashboardsDetails of the dashboards used in descending order, which allows administrators to view the most and least used, with the most used dashboard listed at the top.
Top N Reports by ViewsDetails of the reports used in descending order, which allows administrators to view the most and least used, with the most used report listed at the top.
Top N Users by Report ViewsDetails about the users usage of the reports in descending order along with Pie Chart.

User Dashboard

The user dashboard contains reports covering login figures and general user-based information, including role and group population.

Report nameDescription
User Creation and Deletion Over TimeTrend analysis between Users Created and Users Deleted.
Top N Users by LoginData about user logins in descending order.
Group Population

Lists details about the group population.

Logins by GroupsPie chart of user logins by group.
Logins by RolePie chart of user logins by role.
Logins over TimeTrend analysis between unique users and unique logins.

Role Population

Lists details about the group population.

Bottom N Users by LoginLists details about user logins in ascending order.


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Comments

  1. Zach Barr

    I am an admin in Smart Reporting and cannot find the Admin Console.

    Feb 15, 2017 11:02
    1. Sirisha Dabiru

      Hi Zach Barr,

       

      To access the Administration console, you must log on to the BMC Remedy Mid-Tier as a Smart Reporting administrator. After logging on to Smart Reporting, click the Administration menu > Admin Console.

       

      Mar 06, 2017 04:59