This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Organization of modules, applications, and subsystems

The overall organization of the BMC Remedy IT Service Management (BMC Remedy ITSM) Suite has three layers: modules, applications, and supporting subsystems.

The top layer consists of modules that provide the interface to users, such as the Requester console. The Requester console interacts with a back-office application, such as the Incident Management feature of BMC Service Desk or BMC Change Management.

Applications include the main BMC Remedy ITSM applications: Incident Management feature of BMC Service Desk, BMC Change Management, Problem Management feature of BMC Service Desk, and BMC Asset Management. These applications contain logic and user interfaces specific to those application areas.

The final layer consists of supporting systems. This common set of systems supports the applications. Supporting systems contain generic logic that is specific to an application's function without embedding functionality from other applications that use its services. Examples of supporting systems include Task Management System, Cost module, and Contract Management.

The following figure illustrates the relationships among the BMC Remedy ITSM applications and modules. 

BMC Remedy ITSM applications and modules

Was this page helpful? Yes No Submitting... Thank you


  1. David Hicks

    Something is wrong with this page. There is a huge portion of empty (NULL) space that references illustrations and diagrams, but displays none other than only the first one (at the top of the page).

    Nov 30, 2018 10:37
    1. Jyoti Nerkar

      Hello David,

      Thanks for pointing it out. I have removed the extra space between the graphics and the text.



      Dec 02, 2018 11:07