Multi-tenancy

Multi-tenancy is a feature in BMC Remedy ITSM Suite that enables you to do the following:

• Control data access in a hosted environment. For example, in a service provider environment, multiple companies might use a single application in BMC Remedy ITSM Suite, with the data for each company hidden from the other companies using the application.
• Control access to configuration items, incidents, known errors, broadcast messages, categorization, summary definitions in the Requester Console, and so on.
• Segregate data and restrict access. Access restrictions are performed primarily on ticketing forms, such as incidents, problem investigations, change requests, and asset records. 

This section provides the following information:

• Data access in a multitenant environment
• Selecting the Tenancy Mode 
• Working with Configuration Items
• Using restricted access for support companies