This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Modifying and deleting templates

You can only modify and delete templates when you belong to the authoring group.

To modify an incident template, follow the procedure described in Configuring Incident Management templates.

To delete a change, release, or activity template, search for the template you want to delete, and in the list of templates, select the template you want to delete. Change its Status field value to Delete and click Save. Setting the template status to Delete makes it unavailable to the application. To permanently delete a template, you need to delete its record.

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  1. Oludare Ogunmadewa

    I am unable to "Export to PDF" using the wheel icon from this page, using "BMC Standard" as template and "This page and its children" as contents.  Other document pages works fine from my IE11.  Any idea what's causing the issue?

    Jul 24, 2017 06:33
    1. Jyoti Nerkar

      Hello Oludare,

      Please try if you can Export to PDF now, and let us know if you still face this issue.



      Sep 18, 2018 04:47