This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Mapping CI discovery categorization to product categorization

Product catalog alias mapping is used to map incoming CI categorizations from a discovery product to categorizations that you define in the Product Catalog Alias Mapping form. When a CI is saved, it contains the mappings defined in the Product Catalog Alias Mapping form.

For example, if you specify Desktop in the Categorization Tier 1 field in the Discovery Product Categorization area and Hardware in the Categorization Tier 1 field in the Mapped Product Categorization area, any incoming CI that is received as Desktop for tier 1 is saved as Hardware for tier 1.

To map CI discovery categorization to product categorization

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation> Products/Operational Catalogs> Product Catalog Alias Mapping, and then click Open. The Product Catalog Alias Mapping form appears.
  3. Select the CI type for the mapping.
  4. In the Discovery Product Categorization and Mapped Product Categorization areas, select the information to be mapped for the selected CI type.
  5. Click Save.


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