This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Mapping catalogs

Use this procedure to select which catalog mapping record you want to apply.

The Catalog Mapping form acts as a utility to manipulate mass data mappings for product catalog mappings. It should not be used as a primary way of mapping a product. Use the procedure in Relating a company or application to a product category as the primary method.

To map a catalog

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation> Products/Operational Catalogs> Catalog Mappings, and then click Open. The Catalog Mapping form appears in New mode.


  3. To change to Search mode, click Search on the form in a browser.
  4. In the Company field, select the company to map the catalog to. Optionally, you can select Global to map to all companies.
  5. In the Admin Action field, select the the name of the catalog mapping record that you want to apply to the selected records.
  6. In the Select Application Modules area, select the application and modules that this administrative action is to be configured to use.
  7. Select a status.
  8. Click Save, and then click Close.


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