This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Main configuration steps

Perform the following high-level steps to configure BMC Remedy ITSM Suite. Each step references the topic that describes how to complete the step.

  1. Ensure that you have completed the prerequisites described in Configuring BMC Remedy ITSM applications.
  2. Activate your application licenses.
  3. Set up an application administrator ID from the default to ensure the security of your BMC Remedy ITSM Suite.
  4. Familiarize yourself with how to use the Application Administration Console, which is the interface that you use to complete each area of configuration.
  5. Configure BMC Remedy ITSM Suite. There are two types of configuration: standard and custom. Complete the configuration in the order specified.
  6. (Optional) Configure BMC Remedy ITSM applications and customize the BMC Remedy ITSM Suite.
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