This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Loading knowledge articles with links to other articles

With BMC Knowledge Management and Data Management, you can add a link to an article from the Rich Text Format (RTF) fields in another article.

To embed a link from the current article to another article, you need the article ID of the article to which you are linking, and the text of the link itself. With this information, you create a tag in the current article that takes the following format:


##LINK_ARTICLE##<PrevDocIDValueHere>##LINK_END##<TextLinkHere>##TEXT_END##.

For example, to create a link that says "Click here to view article 2000" from the current article to an article with the legacy ID (PrevDocID) of 2000, the tag looks like this:


##LINK_ARTICLE##2000##LINK_END##Click Here To view article 2000##TEXT_END##.

Example

If you have articles with links to other articles, use the following procedures to add links and update your dataload spreadsheets.

A How To article with the articleID Article001 has a link to Article002 in the Question field. The complete text in the RTF field is:

"Electronic mail*, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients
Please refer to "How to Write Emails"<Link to Article002>
Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the same time, in common with instant messaging."

If you want to move the article with the above mentioned text to BMC Remedy AR System using Data Management, the text needs to be converted as:

"Electronic mail*, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients
Please refer to ##LINK_ARTICLE##Article002##LINK_END##How to Write Emails##TEXT_END##.
Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the same time, in common with instant messaging."
The actual link to Article002 is converted to ##LINK_ARTICLE##Article002##LINK_END##How to Write Emails##TEXT_END## in order for Data Management to understand that this is a link to Article002. Article001 and Article002 are the article IDs from the earlier system. You do not need to know the new article IDs to add the link.

Similarly, if you have the articles in HTML format and the link is in the following format:
<a href="article123">Email Writing!</a>
the link should be converted to:
##LINK_ARTICLE##article123##LINK_END## Email Writing!##TEXT_END##.

Related topic

Disabling indexing for knowledge articles

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