This topic is applicable for BMC Remedy Smart Reporting version 9.1.03 or later.
Administrators can manage licenses via the Admin Console. The License Details page also provides you with an overview of your license variables such as number of users and expiry dates. Once you login to BMC Remedy Smart Reporting you will be able to view and manage your license from the License Details page by navigating to Administration > Admin Console > License Details.
Here you will be able to view the current license parameters used by your instance and upload new files.
After you have installed BMC Remedy Smart Reporting you may need to update your license file. Generally the license key you receive with the installer is for a limited time only. When you receive your new license key or a regenerated license key you can update it by selecting the file you wish to use and upload on the License Details page.
You will then be shown the license parameters of the file you selected and asked to confirm that it is correct to complete the upload.
Invalid License Message
If your license is invalid you will be presented with a license error message. Confirm the license is valid (dates, hostname) by viewing the parameters in a text editor. If all parameters appear to be valid contact BMC Remedy Smart Reporting for support.
Incorrect Host Message
To load a new license file you must do so from the server on which BMC Remedy Smart Reporting is installed. If you do not do so an error is displayed.
This function allows you to schedule BMC Remedy Smart Reporting to send reminder emails to nominated users or email addresses when license expiry approaches.