This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Levels of BMC Remedy ITSM Suite data

BMC Remedy ITSM Suite contains the following levels of data:

  • Foundation data — Configuration data that applies to all of the BMC Remedy ITSM Suite applications, such as companies, sites, people, and categorization 
  • Process setup data — Configuration data that affects processes for a specific application (for example, decision trees can be used by BMC Service Desk) 
  • Transactional data — Records created during day-to-day use of the product, such as incidents and change requests


    CI data can be loaded even if BMC Asset Management is not installed.

    Not all levels or types of data are supported by all products in Data Management. See the following diagram to understand which data is supported by which product.

Levels and types of data supported, by product, in Data Management

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