This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Known and corrected issues


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Comments

  1. Fernanda Lima

    Hello,

    I have this problem: SW00471679. My version is AR Server 9.1.00 201609160222.

    1) What's the solution?

    2) Is there a workaround?

     

    Regards,

     

    Jan 24, 2017 06:36
    1. Mokshada Shivarekar

      Hi,

      Thank you for inquiring. I will discuss with SME and get back to you.

      Regards,

      Mokshada 

      Jan 30, 2017 02:26
      1. Fernanda Lima

        Hi,

        Do you have any news of this information?

        Regards,

        Jan 30, 2017 02:33
        1. Mokshada Shivarekar

          Hello,

          The issue has a workaround for which you require a .def file.

          Please contact support with the issue ID and request for the file.

          Thanks and regards,

          Mokshada

          Feb 22, 2017 04:30
  2. Thomas Hammer

    Please! Fix this error. "The included page could not be found." The list of known issues and fixes cannot be displayed. It's not working for at least more than two weeks now.

    Sep 01, 2017 03:51
    1. Mokshada Shivarekar

      Hello Thomas,

      Thank you for pointing out the issue. I have fixed the table and content is accessible.

      Regards,

      Mokshada

      Sep 01, 2017 05:21
  3. Thomas Hammer

    Thank you

    Sep 01, 2017 09:12
  4. Marek Ceizel

    according to support is following defect fixed SW00536761. It would be nice that we can rely on this documentation and not need TO ASK SUPPORT for everything :(

    Jan 16, 2018 11:06
    1. Mokshada Shivarekar

      Hello Marek,

      Thank you for your comment. The documentation lists only the critical customer and partner reported defects. Defect SW00536761 is not listed in this table since it is not a part of the critical issues list.

      We are sorry for the inconvenience. Please contact support for information about the defects that are not listed in the table.

      Thanks and regards,

      Mokshada

      Jan 16, 2018 11:00
      1. Marek Ceizel

        Hello Mokshada,

        I'm quite astonished that a totally NOT WORKING Impact Analysis is not a critical issue :) :)

        regards Marek

        Jan 17, 2018 08:13
  5. Veronika Prinsen

    Can you add the workaround for Defect SW00537943? The Description is empty when I search for it. Also it would be nice to know when you are planning to fix the defect.

    Feb 08, 2018 02:35
    1. Mokshada Shivarekar

      Hi Veronika,

      Thank you for your comment. I will discuss this issue with the concerned SME and write back to you.

      Regards,

      Mokshada

      Feb 09, 2018 02:39
    1. Jyoti Nerkar

      Hello Veronika,

      Workaround is added for the defect SW00537943:



      Workaround


      As a workaround, you may perform either of the following steps:



      Jun 22, 2018 03:46
  6. Nancy Aggarwal

    Hello Team,


    One of our customer reported issue with defect "" for which description is not visible. I can see this is reported by another customer as well.


    Please assist.


    Regards,Nancy

    Feb 12, 2018 08:49
  7. Nancy Aggarwal

    I missed to mention defect id : SW00537943

    Feb 12, 2018 08:51