This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Key concepts

This section introduces you to high-level concepts that should be understood before you use the BMC Remedy ITSM Suite applications:

Value paths

BMC provides value paths that contain prescriptive steps and recommendations for realizing value and achieving Business Service Management maturity.  You can use these value paths to create your own projects for automating, integrating, and optimizing ITIL-based service support processes across IT. The value paths are built from the BMC Service Management Process Model.

The following value paths are applicable to the BMC Remedy IT Service Management and BMC Remedy OnDemand solutions:

Was this page helpful? Yes No Submitting... Thank you

Comments