This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

IT Home page

When you start the BMC Remedy IT Service Management Suite, the IT Home page displays the Overview console by default. However, you can set up what you want to see on the IT Home page. If you are a system administrator, you can configure the page for all users. Otherwise, you can configure your own user ID to see your views.

This topic provides the following information:

The following figure illustrates the functional areas of the IT Home page.:

IT Home page and its functional areas

The following table describes each of the functional areas of the IT Home page.

Functional area


Home page header

HelpClick Help to view the help documentation available in


Click Logout to exit the application.

Breadcrumb bar

The breadcrumb bar helps you keep track of the records you are viewing and helps with navigation. For more information about breadcrumbs, refer to Navigating consoles, forms, and modules.

Global search

Type in a word or a phrase in the search area, and the application will search across multiple forms for records that match your input. For more information about global search, refer to Using Global search.

Navigation pane

Application menu

Depending on your permissions and other installed applications, the following links are displayed. Use them to open consoles for applications as well as consoles for other features.

  • Quick Links
  • AR System Administration
  • AR System Personal Data Privacy
  • AR System Sample Application
  • Administrator Console
  • Analytics
  • Asset Management
  • Atrium Core
  • Atrium Integrator
  • Change Management
  • Change Management Dashboard
  • Contract Management
  • Data Management
  • Foundation Elements
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Process Designer
  • Product Catalog
  • Release Management
  • Requester Console
  • Return On Investment
  • Service Level Management
  • Service Request Management
  • Task Management 
  • Virtual Agent
  • Smart Reporting
    Note: When you run your mouse over the applications, you see a second menu. You can select one of those options to go directly to a form. For example, roll over Change Management and select Change/Release Calendar. The Calendar screen appears.

Configuration Buttons

Use these buttons to configure your panel display. For more details, see Configuring the IT Home page.

Overview console

Company and View By

These fields combine to provide a way to indicate the company name and the assigned-to categories filtering the records in the Console List table.


This button refreshes the data in the table.


This button allows you to set preferences for the console list table. You can remove columns, set refresh intervals, reset and save your preferences.

Console List table

This table displays the list of tickets. For example, the following figure displays tickets assigned to a user:

Configuring the IT Home page

You can configure the IT Home page to display information of your choice. For example, Bob Baxter is the Manager for payroll at Calbro Services. He likes to keep track of all potential problems, changes, and incidents pertaining to his department. He also tracks software license contracts so that he knows which ones are about to expire. Bob configures his panels to display all the information he is looking for, as follows:

  • Asset Management> Contracts About to Expire in 90 Days
  • Change Management> All Open Changes with Extensive Impact
  • Incident Management> All Open Incidents with Extensive Impact
  • Problem Management> All Open Problems by Status and Priority

To add or delete panels

You can specify how many panels to display on your IT Home page up to a maximum of four panels.

  1. In the IT Home page, click the button.
    Four panels appear.
  2. To delete a panel, click the button on the panel.

To configure panels

You can select what to display on your IT Home page.


You can configure your panels only with options for which you have permissions.

  1. In the panel, click the Show list and run your cursor over the list of options.
  2. From the list of work areas for each option, select the one to display (for example, Asset Management > Software Certificates).
    The panel displays your selection.
  3. Repeat steps 1 and 2 for your other panels.
    To change display on a panel, click the button to display the Show list, and make another selection.
  4. Click the button to save your IT Home page.
    A dialog box confirms that your customized layout has been saved.
  5. Click OK.
    When you next log on, you will see your saved IT Home page.


    When displayed from the IT Home page, the Incident console and the Overview console display all incident requests that are assigned to and that are owned by the person currently logged in, even when the person's Incident Management application preferences are configure to show only incidents that are assigned to that person. In the situation described in this note, the application preferences apply only when viewing the incidents from within the Service Desk application.

To expand and collapse panels

  1. In the panel, click the button.
    The panel collapses.
  2. In the panel, click the button.
    The panel expands to its original size.

To restore a default IT Home page view

  1. In the IT Home page, click the button.
    A dialog box informs you that the default layout for this page will be brought back.
  2. Click OK to proceed or Cancel to retain your current layout.
    If you click OK, the panels on the IT Home page disappear and the Overview Console is displayed.

To hide or show the navigation pane

In the IT Home page, click the Applications button to hide or show the navigation pane.

Customizing and using the IT Home page video


Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.

The following video provides presentation on Customizing and using IT Home Page

Was this page helpful? Yes No Submitting... Thank you


  1. Colin Rolls
    • functional areas table is missing 'Help' button
    • functional areas table under application menu is missing 'Smart Reporting' and 'BMC myIT Administraton'
    • functional areas table, it's not obvious where things like 'Configuration buttons' are located on the home page.
    • functional areas table has 'Console list table' in it, unclear what that is, description doesn't help




    Feb 11, 2016 06:07
    1. Jyoti Nerkar

      Hello Colin,

      Thanks for your inputs. I have updated this topic by including required information as per the UI. Also, added a few screenshots.

      Hope this helps.



      Sep 26, 2018 02:59
  2. Audra Senft

    Where is the video?

    Apr 03, 2018 03:58
    1. Amol Ketkar

      Hello Audra,

      Thank you for your comment.

      You can watch the video under Customizing and using IT home page.

      Or can see here: BMC Remedy ITSM: Customizing and Using the IT Home Page

      Aug 28, 2018 01:02