This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.


The  Remedy Deployment online documentation  provides instructions on how to install and upgrade the components in the BMC Remedy IT Service Management (ITSM) Suite, which includes the following:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The following graphic illustrates scope and the contents of this online documentation.

Go to the following sections in the BMC Remedy ITSM deployment documentation for details. 

  • Planning the deployment
  • Preparing
  • Installing
  • Upgrading
  • Troubleshooting

Related topics

BMC Remedy with Smart IT installing

BMC Remedy with Smart IT upgrading

BMC MyIT installing

BMC MyIT upgrading

BMC Remedy Single Sign-On installing

BMC Remedy Single Sign-On upgrading

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  1. Steven Wilson

    Shouldn't the text and link above refer to Smart IT version 1.4 instead of 1.3?

    Mar 24, 2016 02:55
    1. Priya Shetye

      Hello Steven,

      I have updated the link.


      Mar 28, 2016 05:23