This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Icons used in the interface

This table describes some of the icons used on the consoles and in the Best Practice view of the application interface.

Related topic

Accessing Smart IT

Icon descriptions



Detail — Displays detailed information about the field's content. For example, if you click the Detail icon associated with the Customer field, the People form appears with information about the customer whose name appears in the field.

Search — Searches for field contents. This icon is associated with fields that have the ability to open a search dialog box or form.

Explore CI — Opens the BMC Atrium Explorer for the CIs selected in the Service and CI fields.

Clear field contents — Clears the contents of the field and allows you to make another selection. It does not delete the record.

For other icons used on the consoles and functional areas of consoles, see IT Home page.

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  1. Colin Rolls

    there are a lot more icons used in the application, shouldn't they be here? eg:

    service context icon

    home button icon

    create icon

    delete icon

    work detail icons: reporting, history, edit

    effort time icon

    view relationship icon

    print icon

    risk assessment icon

    calculate risk level icon

    auto assign icon

    browse attachment icon

    view attachment icon

    delete attachment icon

    use scheduled start date icon

    use scheduled end date icon

    schedule assist icon


    • pointless to be able to click on icons to enlarge them
    • search icon shouldn't have grey border
    • no mention of quick link icons
    Feb 11, 2016 04:30
    1. Jyoti Nerkar

      Hello Colin,

      I have included a link to the following page that mentions about icons. Additionally, a video is also available for Customizing and using IT Home page.

      Hope this helps.



      Apr 16, 2019 03:53
  2. Greg Christofferson

    Can someone point me to the "Effort Time" documentation for 9.1. I am tired of trying to search for it. :-(

    Sep 28, 2018 12:37
    1. Jyoti Nerkar

      Hello Greg,

      You will find the information about Effort time in the ServiceDesk documentation:

      Hope this helps.



      Apr 16, 2019 03:57