Remedy IT Service Management Suite 9.1
- Remedy IT Service Management Suite 20.08
- Remedy IT Service Management Suite 20.02
- BMC Remedy IT Service Management Suite 19.11
- BMC Remedy IT Service Management Suite 19.08
- BMC Remedy IT Service Management Suite 19.02
- Remedy IT Service Management Suite 18.08
- Remedy IT Service Management Suite 18.05
- Remedy IT Service Management Suite 9.1
- Remedy IT Service Management Suite 8.1
This section provides information about what is new or changed in this space, including information on any urgent issues, documentation updates, service packs, and patches when they are available.
Note
This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0 and 9.1.
Classic view no longer supported in BMC Remedy ITSM
As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views and its settings were included in version 9.0 to help customers transition to BMC Remedy with Smart IT or the Best Practice views.
Starting with Service Pack 1 for version 9.0, the preferences set at Company, Support Group or Individual level to use the Classic View are no longer applicable. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at
Product announcements for BMC Remedy IT Service Management Suite
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To stay informed of changes to this space, place a watch on this page.
BMC Remedy ITSM Suite 9.1 Deployment release notes (installation and upgrade)
BMC Remedy Asset Management 9.1 release notes
BMC Change Management 9.1 release notes
BMC Service Desk 9.1 release notes
BMC Knowledge Management 9.1 release notes
BMC Atrium Core 9.1 Release notes and notices
BMC Service Request Management 9.1 Release notes and notices
Date | Title | Summary |
---|---|---|
December 1, 2020 | Remedy Smart Reporting license expiration | Flash notification that describes how you can renew the Remedy Smart Reporting license. |
March 30, 2020 | Discontinued support for SAP Crystal Reports integration with Remedy AR System. | Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features. |
February 28, 2018 | 9.1.04.002: Patch 2 for version 9.1.04 | This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas. The patch also includes product enhancements for BMC Remedy Smart Reporting. For more information, see BMC Remedy Smart Reporting enhancements for version 9.1.04.002. |
February 28, 2018 | 2.0.00.001: Patch 1 for version 2.0.00 | Defect fixes and other corrected issues. |
December 18, 2017 | 2.0.00 enhancements | Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
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December 5, 2017 |
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September 4, 2017 | 9.1.03.001: Patch 1 for version 9.1 Service Pack 3 | This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.03 and later into a single patch release. The patch contains fixes in Foundation, BMC Remedy Smart Reporting, and BMC Service Request Management areas. |
June 9, 2017 | 9.1.03: Service Pack 3 |
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May 31, 2017 | 1.6.00 enhancements | Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
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December 5, 2016 | 9.1.02: Service Pack 2 | Enhancements in this release:
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December 5, 2016 | 1.5.01 enhancements |
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June 23, 2016 | 9.1.01: Service Pack 1 | Enhancements in this release:
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June 23, 2016 | 1.5.00 enhancements | |
May 17, 2016 | Smart IT 1.4 performance | Performance information is now available for Smart IT 1.4. |
April 07, 2016 | Documentation enhancement | Videos on user onboarding and content import in BMC Remedy Smart Reporting are now available. |
February 26, 2016 | Documentation enhancements |
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February 24, 2016 | 1.4.00 enhancements | Smart IT 1.4 introduces several enhancements:
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December 22, 2015 | Version 9.1.00 | Enhancements available in this release:
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December 18, 2015 | Service Pack 1 for version 1.3 of BMC Remedy with Smart IT | Enhancements available in this release:
Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT. |
As an administrator, manage and maintain Remedy ITSM Suite after it is installed and ensure that it is available to end users. | As an administrator, set up integrations with other BMC products or third-party software. | ||
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. |
Frequently asked questions
Frequently Asked Questions on Remedy ITSM Process Designer
Frequently asked questions for Remedy Smart Reporting
Frequently asked questions on Remedy ITSM Data Access Model
Additional resources from BMC
The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:
- BMC Communities, BMC Remedy community
- BMC Support Knowledge Base, search filtered by BMC Remedy IT Service Management Suite
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com, information about BMC Remedy ITSM Suite
- Documentation for related products:
Other useful sites
The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:
- The Action Request System discussion list, ARSLIST
Comments
it states ' Is all the content for BMC Remedy ITSM 8.1 in this space?' - this should be 9.1
All occurrences of 8.1 have been updated.
Deployment Application for migrations is pointing to BMC Remedy Service Level Management data archiving in the Release Notes enhancements section
Thank you for your comment, Thomas. The link has been fixed in the Release notes and notices page.
after logging in and when I hover over 'Share' the wording reads 'Share this content with other users (s)' which should really read "Share this content with other users (Type 's')" to be consistent with the other icons. same with every page on BMC docs.
Hello Colin,
I have let the technical team know of this error and we are working on fixing it. Thank you for bringing this to our notice.
Regards
Thank you for your comment, Colin. The link has been fixed.
Regards,
Bhakti
under release notes and notices there is a note that states "For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, and 9.0." - this needs to be updated to incorporate 9.1, also there is no link on the 9.0 like there is with 8.0, 8.1
Hi Colin,
I have done the required changes.
Thanks,
Bhakti
I would like to see an 'uninstalling' section here where it is explained how to uninstall various ITSM 9.1 components, there are uninstaller folders and executables in installation directories (such as UninstallAtriumCore, UninstallITSMSuite) which can be run it appears but these aren't explained in any bmc docs that I can see. (searches for 'uninstall', 'uninstalling' return nothing) even if it just a short FAQ section that says contact bmc for assistance uninstalling and what to do/not to do, order of uninstall, showing examples, dependencies of uninstalling, etc explaining best ways to approach this I believe would be beneficial to bmc docs.
it would be nice if the time was taken on documentation as it initially was by explaining everything, fields on forms and purposes, as well as screen shots. that was much more helpful than today where you click a link then click a link for more information only to click another link and so on and so on ...
Hello Tami,
We appreciate your feedback. We'd like to get specific examples from you to understand what you are looking for, and we can improve the content to help you better.
Regards,
Bhakti
Hello Colin,
Thank you for your feedback.
Installation and uninstallation information in provided in the BMC Remedy ITSM Deployment 9.1 online documentation. The Uninstalling application components section in that documentation provides the procedures for uninstalling BMC Remedy ITSM application components.
I also added a relevant link and labels in the Installing topic in this documentation, to help direct users to the correct uninstallation topic.
Additionally, I have forwarded your suggestions to provide additional information around the order of uninstallation and dependencies to the writers who handle the deployment documentation. They will work on adding the required information as appropriate.
Regards,
Bhakti
Hello, There is actually no Uninstallation documentation for Remedy 9.1. You link https://docs.bmc.com/docs/pages/viewpage.action?pageId=610402850 point to deployment homepage. I would like to have some unistallation documentation for Process Designer on Remedy 9.1. I could find the info for Remedy 8.1, but not for Remedy 9.1. Thank you
Hello Sylvain,
You can find uninstalling Remedy components information here- https://docs.bmc.com/docs/display/brid2002/Uninstalling+application+components.
Yes, you are right that we had uninstallating Process Designer steps in 8.1 and 9.0 as well:
https://docs.bmc.com/docs/display/public/itsm81/Uninstalling+BMC+Remedy+ITSM+Process+Designer+8.3.04
https://docs.bmc.com/docs/brid90/uninstalling-the-process-designer-core-application-and-integration-to-bmc-it-service-management-or-bmc-service-request-management-562335671.html
I will discuss with the R&D team and understand why we don't have that information in 9.1 and later versions and get back to you.
Hope this helps.
Regards,
Jyoti
Hi Sylvain,
Please refer to this topic for process designer related information- https://docs.bmc.com/docs/display/itsm2002/Remedy+ITSM+Process+Designer published in latest release.
Question on scenario- upgrading from 7.5 to 9.1-- TRB tickets from 7.5 are accessible in 9.1- if changes are made to the tickets in the 9.1 environment (IE they are hard closed) and then we revert back to 7.5 will those changes carry over? Or will the tickets be as they were in 7.5 before the attempted upgrade?
Hi Ashley,
I will check with the SMEs and get back to you on this.
Regards,
Sirisha
Hi Ashley Teague,
After upgrading to 9.1 from an older version and making changes to the older tickets (tickets created in your 7.5 environment), if you revert to 7.5, the changes made to the tickets in the 9.1 environment are carried over to the 7.5 environment. However, there might be data access issues. In 9.1, ticket data access is tied to support group. In the older versions, ticket data access is based on the company permissions.
Regards,
Sirisha
Ashok kumar Jha
Where can I find process designer documentation? It has become really difficult to locate process designer documentation. The link on EPD got me here on the ITSM page. Can someone please help me?
Regards,
Veeral Oza
Hi Veeral Oza,
BMC is not supporting Process Designer anymore. However, you can access the Process Designer documentation from the following doc spaces:
Process Designer: https://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+ITSM+Process+Designer#BMCRemedyITSMProcessDesigner-ProcessDesignerdocumentation
Process Designer installation:
Installing BMC Remedy ITSM Process Designer
Regards,
Sirisha
Not supporting anymore? There was a version 9.1 released a month back and all of a sudden it is not supported?. Can you please point me to the document, where it says that BMC is not supporting PD anymore. I need to inform this to our customers urgently.
Regards,
Veeral Oza
Hi,
There was some confusion around Process Designer. It is still supported: Here are the doc links:
Regards,
Sirisha
Once you have upgraded to 9.1, please reference this Communities article for post-upgrade recommendations.
Hello, Could someone please give me a hint of where I can find a roadmap for the next 6-12 months for ARS/ITSM ?
Thx in advance. Br. Jens
Hello Jens,
Thank you for your interest in BMC Remedy AR System and BMC Remedy IT Service Management.
To know more about the road map of these products, please follow-up for the updates from BMC.
Thanks,
Mokshada
I was expecting to see SLM documentation here too. Having trouble finding it.
Hi Steven,
There is separate online documentation portal for BMC Service Level Management.
Please use the following link to access the documentation.
BMC Service Level Management 9.1
Thanks,
Mokshada
9.1.04.002: Patch 2 for 9.1.04 : Link is not working. Also Patch 1 is not released or document is missing here.
Hello Vinod,
Sorry for delay in replying to your comment.
The link to 9.1.04.002: Patch 2 for 9.1.04 is pointing to this page: https://docs.bmc.com/docs/itsm91/9-1-04-002-patch-2-for-version-9-1-04-797317338.html
You can try accessing this link and revert in case it is still not working.
Regarding Patch 1, the patch was not released for ITSM applications.
Regards,
Jyoti
Hello. I am submitting a suggestion (request.) Please route it to the appropriate office. On our BMC Account login page, there is an option to "Remember Me." However there is no option to "Keep Me Logged In." Request that this option be added. As it is now, during each and every session that we want to make a comment or ask a question we have to log in. But, 99% of the people who use ITSM should be people who use a dedicated computer, not a shared computer. There's just no way that this isn't the case. It is entirely logical and reasonable to provide this option. I see it as being illogical not to provide the option. Request this option. Please forward. Thank you very much, Jerome Walker (Jerry)
Hello, Can you please confirm the new (9.1.04v) upgrade impacts 9.1.03v.
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