This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Getting started with Remedy with Smart IT

If you are...Refer to the following documentation:
a new user
a service desk agent, specialist, or manager

Using—Basics of using Smart IT, managing your work, creating tickets, creating knowledge articles

an administrator
  • Release notes and notices
    • Known and corrected issues for BMC Remedy with Smart IT
    • Enhancements in each release
  • Planning—System requirements, permissions needed, performance data
  • Installing—Fresh installation, deployment
  • Upgrading—Upgrade from previous versions of Smart IT and BMC MyIT
  • Administering—Custom fields, actions, Smart Reporting integration

The links in this topic refer to version 1.5. For information about previous BMC Remedy with Smart IT versions, see:

Was this page helpful? Yes No Submitting... Thank you