Functional roles and extended application access

BMC Remedy IT Service Management applications are developed using the BMC Remedy AR System deployable application model, which supports role-based access permissions.

Functional roles are used primarily to extend the access granted by permissions. Some of the functional roles can be used for notifications.

Note

Only support staff members can be given functional roles.

The following table lists the functional roles defined in the BMC Remedy ITSM applications.

Functional roles

Functional role	Application	Purpose
Availability Manager	BMC Asset Management, BMC Change Management, BMC Service Desk	Used for informational purposes and for BMC SLA escalation notifications.
Broadcast Submitter	BMC Asset Management, BMC Change Management, BMC Service Desk	Allows users to create and modify broadcast messages.
Incident Manager	Incident Management feature of BMC Service Desk	Used for informational purposes and for notifications from BMC SLM. Also grants access to the Incident Management Console.
Infrastructure Change Approver	BMC Change Management	Identifies support people within support groups as approvers for infrastructure changes. If a support group is defined to approve changes, this role must be granted to at least one person in the group so that person can approve changes.
Infrastructure Change Coordinator	BMC Change Management	Grants full access to infrastructure changes assigned to the coordinator's group.
Infrastructure Change Manager	BMC Change Management	Grants full access to infrastructure changes assigned to the manager's group. Also grants access to the Manager view of the Change Management Console.
Problem Coordinator	Problem Management feature of BMC Service Desk	Grants control of all problem investigations, known errors, and proposed solution database entries assigned to their respective group.
Release Approver	BMC Change Management	Identifies support people within support groups as approvers for release records. If a support group has been defined to approve releases, this role must be granted to at least one individual within the group so that the individual can approve releases.
Release Coordinator	BMC Asset Management, BMC Change Management, BMC Service Desk	Grants access to release records that are assigned to the Release Management Support Group. Provides access to reassign releases.
Support Group Admin	BMC Asset Management, BMC Change Management, BMC Service Desk	Allows users to add or remove support staff members from the support group for which they are the administrator. As a support group admin, you can also modify: the Support Group entry for which you are the admin. Incident and Change templates. Note A Support Group Admin cannot modify On-Call Paging Times that were created by another administrator with Support Group Admin permissions.
Support Group Lead	Incident Management feature of BMC Service Desk	Allows the Support Group Lead of the Incident Owner Group to modify incidents that are closed.
Support Group Manager	Incident Management feature of BMC Service Desk	Allows the Support Group Manager of the Incident Owner Group to modify incidents that are closed. Also grants access to the Incident Management Console.

For information about the functional roles for BMC Service Request Management, see Application Functional roles .

Note

BMC Remedy ITSM uses the deployable application model provided by BMC Remedy AR System, which supports role-based access permissions.

Functional roles and extended application access

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