This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.


The information about filters is available on the following links:

  • For BMC Remedy Smart Reporting version 9.1.02 and earlier, see Filters.
  • For BMC Remedy Smart Reporting version 9.1.03 and later, see Filters.
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  1. Jerome Walker

    Hello. These two links aren't working for me. I don't know if the issue is our proxy settings or not. But these URLs don't look familiar to me. Are these URLs good or not? Thanks, Jerry Jerome Walker

    May 07, 2018 11:10
    1. Jyoti Nerkar

      Hello Jerome,

      You will need permissions to access yellowfin help document that your IT team can provide you. Request you to check with the IT department for the same.

      Hope that helps.

      You can revert in case you need more information on the same.



      Jun 20, 2018 04:01
  2. Jerome Walker

    Hello. I have another question related to all of these BMC web-based applications, especially namely ITSM SRM. How does one/what is or are the best ways to... tell which version you are using. The only way I could figure out is convoluted: (Example is for IE) Right click on the website and select Inspect element (what used to be View source) and search for "version". This seems like a farfetched way to do it. What do y'all say? Thanks, Jerry (Jerome Walker)

    May 07, 2018 11:19
    1. Jyoti Nerkar

      Hello Jerome,

      I will check with the SME and will get back to you.



      Jun 20, 2018 03:57
    1. Vrishali namdev Galinde

      Hi Jerome,

      Please follow the below steps to check the ITSM version number.

      Go to ’SHARE:Application_Properties’ form and search for ‘Name’ in ‘Property Name’ field. You will get list of entries.

      Search for ‘BMC Remedy Asset Management’ / ‘BMC Remedy Change Management’ / ‘BMC Remedy Incident Management’ in Property Value. You will see the Version Number in bottom.

      Please find below screenshot for the same. Hope this helps.



      Oct 03, 2018 12:52