This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Encrypting passwords

This procedure describes how to generate an encrypted password using the BMC Remedy ITSM Maintenance tool. You typically use an encrypted password when running a silent installation.

To encrypt a password, you must open the BMC Remedy ITSM Maintenance tool, then run the Encryption utility as described in the following sections:

Opening the BMC Remedy ITSM Maintenance tool

You can run the BMC Remedy ITSM Maintenance tool in a gui or from the command. For details about using this tool, see BMC Remedy ITSM Maintenance tool.

To open the BMC Remedy ITSM Maintenance tool in a graphical user interface

  • (Windows) Go to the <installationDirectory>\BMCRemedyITSMSuite\Utilities folder, and run the BMCRemedyITSMSuiteMaintenanceTool.cmd file.
  • (UNIX) Go to the <installationDirectory>/BMCRemedyITSMSuite/Utilities directory and run the ./ file.
  • (Product installation DVD) Run the tool from the utility directory.

To open the BMC Remedy ITSM Maintenance tool from the command line

  • (Windows) From the <installationDirectory>\BMCRemedyITSMSuite\Utilities folder, run BMCRemedyITSMSuiteMaintenanceTool.cmd with the -silent option.
  • (UNIX) From the <installationDirectory>/BMCRemedyITSMSuite/Utilities directory, run ./ with the -silent option.

To learn about command-line options

To learn about available command-line options, use the -help or -? option when you run the command.


  • BMCRemedyITSMSuiteMaintenanceTool.cmd -help
  • ./ -?

To encrypt a password

  1. Click the Encrypt tab.
  2. Enter your password in the Password field and in the Confirm Password field.
  3. Click Encrypt.
  4. Copy and paste the encrypted password into the silent.txt file for your silent installer.

For example, if you want to encrypt the BMC Remedy AR System password and the output is {{DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9}}, enter the following string:

    • -J BMC_AR_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9
    • -J BMC_AR_CONFIRM_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9 

For more information, see Installing silently.

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