This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Enabling Process Designer logs

The Logging tab on the Configuration Console provides details of log entries if the logging option is set to Form on the Configuration tab.

Search Criteria is provided to help you locate the log entries that relate to a particular request.

To locate the log entries that relate to a particular request

  1. To restrict the output to the log entries created by a user within your company, select the user's name from the User list.
  2. To control the level of logging information shown in the Logging table (Milestone, Error, or Detailed), select a log level from the Levellist.

    Note

    The level of logging displayed is not more detailed than the level selected on the Configuration tab under Logging Level.

  3. To restrict the log output to entries that relate to an application, select the application from the Request list.
  4. To restrict the log output to entries that relate to a request number only, enter a specific request number in the ID field.
  5. To refresh the list of log entries after changing any of the search filters, click the Refresh icon.

Best Practice

When any problem arises, the root cause can be found in the logs. The Logging tab on the Configuration Console provides details of the log entries if the logging option is set to Form on the Configuration tab. Search criteria is provided to help you to locate the log entries related to a particular request. Additionally, you can find the corresponding entries in the ABYD:ARIJob and ABYD:Task records.

Was this page helpful? Yes No Submitting... Thank you

Comments