This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Disabling support staff notifications

You can disable support staff notifications in the SYS:Notification Messages form. There is no workflow associated with any status other than Enabled for all configuration data. Any record with the Status not set to Enabled is considered to be disabled, from a workflow perspective. You must decide how you want to use the provided status values and how you maintain the configuration data.

The following table describes the recommended guidelines.


Guidelines for disabled support staff notifications

Status

Description

Proposed

Data is part of a planned change to the configuration data but is not yet in use in the current environment. For example, a notification message has been entered and is awaiting approval before you enable it.

Enabled

Data is used in the current environment. For example, a notification message is sent.

Offline

Data is not being used. For example, a notification message is not enabled.

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