This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Defining RSS feeds

You must define RSS feeds in BMC Remedy ITSM to which users can subscribe.

Note

RSS (Really Simple Syndication) format is used to deliver regularly changing web content to users. It is a way to easily distribute updates notices, headlines, or content to a wide number of people. RSS works by having author maintain a list of notifications at the defined location in a standard way. This list of notifications is called an "RSS feeds". People interested in the information provided by the RSS feed can subscribe to this list.

RSS provides very basic information to do its notification. It is a list of items presented in order from ascending order from the new information placed ahead of the older information. The notification usually consists of a simple title that describes the notification, sometimes including a more complete description. It also includes a link to the web page where the actual information described is available.

To define RSS feeds

  1. Select Application Administration Console > Custom Configuration > Foundation > Social Collaboration > RSS Feed Definition.
  2. Click Open.
    The AR System Feed Definition form is displayed.
  3. Provide the required information to define the RSS feed.


    AR System Feed Definition form

    Field name

    Description

    Basic Feed Information

    Status

    Shows the status of the RSS feed, which can be one of the following values:

    • Draft - Work in progress
    • Active - Ready for use
    • Mark As Deleted - Not available for use

    Feed Name

    Enter the name of the RSS feed

    Description

    Provide a description of the RSS feed

    Retain for (seconds)

    Specify the number of seconds that you want to retain the RSS feed before updating the feed. The default value is 3600 seconds.

    Permitted Subscribers

    Specify groups who want to receive the RSS feed

    Drill Down VUI

    Specify the name of the view for the form from which you want to receive the RSS feed

    Feed Form Details

    Server

    Specify the BMC Remedy AR System server name from which you want to receive RSS feeds

    Note: If you want to receive RSS feeds from remote BMC Remedy AR System servers, add those server names using this field. Make sure that these remote servers are added to mid tier and that you specify the same names.

    Form

    Specify the BMC Remedy AR System form from which you want to receive the RSS feed

    Article Title

    Specify the title of the RSS feed, also known as an article

    Note: If the value selected in the Article Title field is null or blank, the field name is displayed instead of the field value.

    Article Description

    Provide a description of the RSS feed

    Qualification

    Specify qualification criteria for the RSS feed

    Sort By

    Specify sorting criteria for the RSS feed

    Drill Down VUI

    Specify the name of the view for the form from which you want to receive the RSS feed

    System Information

    Flush Cache

    Flush the BMC Remedy AR Server cache

    Force Refresh

    Disregards the Retain for (seconds) field value. Every time a request is raised, the mid tier retrieves the information from the BMC Remedy AR System server.

    Note: This might impact the BMC Remedy AR System server.

    Request ID

    Request ID

    Submitter

    Name of the user submitting the request

    Create Date

    Date of creation

    Assigned To

    Name of the person to whom the RSS feed has been assigned

    Last Modified By

    Name of the person who last modified this form

    Modified Date

    Date this form was last modified

  4. Click Save.
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