This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Defining an application administrator

The application administrator is the person responsible for configuring BMC Remedy ITSM Suite applications.

BMC Remedy ITSM Suite applications are installed with "appadmin" as the default application administrator login ID, which you can use to start configuring the applications. This default user does not have all permissions initially but does have permission to add the required missing permissions.

You can assign application administration permissions to a new or existing user account. For more information about BMC Remedy AR System users, see Access control.

The following procedure sets the minimum information required to enable the application administrator to configure applications. When you configure users, you should modify this application administrator login ID to make it secure.

Note

Always configure people by opening the BMC Remedy ITSM Suite People form from the Application Administration Console. Changes in that form are automatically made in the BMC Remedy AR System User form, but changes in the User form are not made in the People form.

To define the application administrator

Note

The application administrator must have a BMC Remedy AR System license.

  1. From your browser, log on to BMC Remedy ITSM as appadmin.
  2. From the IT Home page and the list of applications, select Administrator Console > Application Administration Console.
  3. On the Standard Configuration tab, select the appropriate company.
  4. To use a new user as the administrator, create a record for the new user.
  5. To use an existing user as the administrator, find the user as follows:
    1. Click the View link next to Step 4 People.
    2. In the People form, search for the user.
    3. Select the user to define as the application administrator.
      Information for the selected user appears in the People form.

      Note

      To prevent appadmin from being assigned licenses, the application permission groups do not show on the People form for appadmin.

  6. Click the Login/Access Details tab.
    1. In the Unrestricted Access field, select Yes. This is the default.
    2. In the Application Permission area, click Update Permission Groups.
    3. In the Permission Group field of the Permission Group dialog box, select each appropriate permission group.
    4. If licensing applies to a permission group, select a license type. For the Asset Config and Cost Manager permission groups, the license is optional. For the Asset Admin and Asset User permission groups, a license is optional to create and modify configuration items but is required to access additional BMC Remedy Asset Management functionality.
    5. Click Add/Modify for each permission group.

      Application

      Permission group

      All

      AR System > Administrator

      Financial > Cost Manager

      Foundation > Config Categorization Admin

      Foundation > Config Group Mapping Admin

      Foundation > Contact Location Admin

      Foundation > Contact Organization Admin

      Foundation > Licensing

      Foundation > Notification Admin

      BMC Asset Management application

      Asset > Asset Config

      BMC Asset Management application using
      BMC Remedy Approval Server

      Foundation > Approval Admin

      BMC Change Management application

      Change > Infrastructure Change Config

      Release > Release Config

      Request > Requester Console Config
      (This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)

      Task > Task Application Config

      Task > Task Process Config

      BMC Change Management application using
      BMC Remedy Approval Server

      Foundation > Approval Admin

      Incident Management feature of BMC Service Desk

      Incident > Incident Config

      Request > Requester Console Config
      (This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)

      Task > Task Application Config

      Task > Task Process Config

      Problem Management feature of BMC Service Desk

      Problem > Problem Config

      Task > Task Application Config

      Task > Task Process Config

  7. Click Close.
    The application administrator's information is stored in the BMC Remedy AR System User form and the BMC Remedy ITSM People form.

Related topics

Creating People templates
Configuring people information

Was this page helpful? Yes No Submitting... Thank you

Comments