This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Defining a role

This is the first procedure you perform to configure the application for custom views.

Note

When you finish performing the procedure described in this section, you must restart the BMC Action Request System server.

To define a role

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Foundation list, choose Advanced Options > View Selection Framework - View Definition, and then click Open. The ViewSelectionRoleDefinition form appears.
  3. From the Application Name list, select the name of the application for which you are defining the role.
  4. From the Form Name list, select the form that will be displayed in the new view.
  5. In the View Name field, type the name of the view you are assigning the role to.

    Note

    The value you type in the View Name field must match the name of the view that appears on the form that you specified in step 4.

  6. In the Role field, type the name of the role.

    Note

    You can give the role any meaningful name.

  7. Click Save.
  8. Close the form and then restart the BMC Remedy Action Request System server.
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