This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

2020-11-12_05-06-43_Creating pager settings for support staff

You can specify pager settings on the Notifications tab of the People form. Pager notifications are used only as a backup notification method. Primary notification preferences are listed in the table on the left of the Notifications tab.

To create pager settings

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > People > People, and then click Open. The People form appears.
  3. Search for the person.
  4. Select the person, and then click the Notifications tab.
  5. Select a pager service provider.
  6. To enter the person's personal pager number, click in the Notification Pager field and press Enter. The Phone details dialog box appears.
  7. In the Phone details dialog box, enter the pager phone number, including the Personal Identification Number (PIN), if there is one, and then click OK.
  8. On the People form, enter the pager email if the service provider offers paging using email.
  9. Optionally, select the notification availability and notification language.
  10. Click Save.

Related topic

Performing common Foundation tasks

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