This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring Web Services

You can integrate external applications with BMC Remedy ITSM Suite if you want. There are a number of methods for integrating external applications but web services provide the most efficient way because they eliminate the need to create API applications.
For example, you might want to have an event occur in an event-based system that causes the web services client to connect to BMC Remedy ITSM Suite and create an incident, problem, change, or purchase order ticket.
To work with BMC Atrium Core Web Services, you must register your services. The BMC Atrium Core Web Services Registry allows clients to obtain information about available services. The services registry is compliant with the Universal Description, Discovery and Integration (UDDI) standard. For more information about the web services registry, see BMC Atrium Core Web Services API components.

Recommendation

Register either all or none of the BMC Remedy ITSM Suite services.

The BMC Remedy AR System Web Services Registry form and its workflow provide an interface to the BMC Atrium Web Services Registry, thereby simplifying the registry process. A web service is registered by creating a request in the form and enabling it. Changing a setting removes the registration. If the registry is unavailable, the workflow attempts to register or deregister the web service later. The form also reports whether the web service is registered.

Note

Before you can register a web service, the Java plug-in server must be installed and operating, and you must configure a connection to the BMC Atrium Web Services Registry in the WS Registry Integration tab of the AR System Administration: Server Information form. For details, see Configuring the Web Services Registry integration.

To register a BMC Remedy ITSM Suite web service

  1. From the Applications menu open the AR System Administration console. Select AR System Administration > AR System Administration console.
  2. From the AR System console, open the Web Services Registry. Select System > General >Web Services Registry.

    To open the Web Services Registry
    Click the image to enlarge it.
  3. Perform a search for services using the following criteria:
    • BMC in the Business Name field
    • No for Publish to Registry?
    • Yes for Recommended Value
      The list of BMC Remedy ITSM Suite services that are shipped with the product is returned.

      Note

      If you have created entries since installing BMC Remedy ITSM Suite, these are also returned in the list.

  4. Select a registry from the list. The fields of the form are populated with information about this registry.
    AR System Web Services Registry form with list of web services returned
  5. Make the following updates in the Build WSDL URL section:
  6. If you want the WSDL URL to be built and displayed in the WSDL URL field, ensure that Yes is selected for the Build WSDL URL field.
  7. In the Web Server Address field, replace WebServerAddress with the URL of the web server that provides the WSDL. Include the port number if required. The syntax is http:<webServer>:<port>. As you update this field, if you selected *Yes* for the Build WSDL URL field, the WSDL URL is built and displayed in the WSDL URL field.
  8. In the ARServer field, enter the name of the BMC Remedy AR System Server that hosts the web service.
  9. Make the following updates in the Build End Point URL section:
    • If you want the end point URL to be built and displayed in the End Point URL field, ensure that Yes is selected for the Build End Point URL field.
  10. In the Web Server Address field for the end point URL, replace webServerAddress with the URL of the web server that provides the end point URL. Include the port number if required. The syntax is http://<webServer>:<port>. As you update this field, if you selected *Yes* for the Build End Point URL field, the end point URL is built and displayed in the End Point URL field.
  11. In the ARServer field, enter the name of the BMC Remedy AR System Server that hosts the end point URL for the web service.
  12. For the Publish to Registry field, select Yes.
  13. Save the form.
  14. Complete step 4 through step 8 for all the BMC Remedy ITSM Suite services returned in your search.
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