This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring the Start menu

Use the following steps to configure the Start menu options.

To configure the Start menu

  1. Press Ctrl+Esc on your keyboard to open the Start menu.
  2. Type S to open the Settings menu, and press Enter.
    The Settings submenu options are displayed.
  3. Type C for Control Panel.
  4. Press the T until your hear the words "taskbar and start menu," and then press Enter.
    The Taskbar and Start menu properties dialog box appears.
  5. On the Taskbar tab, perform the following actions:
    • If the Group similar taskbar buttons option is selected, press Alt+G to deselect it.
    • If the Hide inactive icons options is selected, press Alt+H to deselect it.
  6. Press Ctrl+Tab to select the Start Menu tab.
  7. Press Alt+M to select the Classic Start menu option.
  8. Press Tab until you hear "OK", and press Enter to save the changes.
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