This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring the Distributed Server Option (DSO) Service for BMC Remedy ITSM

These topics describe how to implement the BMC Remedy Distributed Server Option (BMC Remedy DSO) with the following applications in the BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite):

  • BMC Asset Management application
  • BMC Change Management application
  • BMC Service Desk solution (which includes the Incident Management and the Problem Management features)

The applications run in conjunction with the BMC Remedy Action Request System (BMC Remedy AR System) server and share a common database. All applications use data from the BMC Atrium Configuration Management Database (BMC Atrium CMDB) application. Making the configuration changes described in this section helps your forms transition smoothly to a new distributed environment.


Before attempting the procedures in this section, you should be familiar with distributed server operations. For information about BMC Remedy DSO, see Configuring BMC Remedy Distributed Server Option.

This section provides the following information:

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