This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring KPI flashboards

The KPI flashboards use graphs to show how well various business processes are performing against their key performance indicators (KPIs).

Some KPI flashboards present their information in a gauge style graph. Gauge graphs are divided into three zones, representing the following levels of performance:

  • Normal-represented by the green line, indicating a normal range of performance
  • Warning-represented by the yellow line, indicating a normal range of performance, but with a possible breech of the Alert threshold imminent
  • Alert-represented by the red line, indicating performance that is in breech of levels deemed acceptable by your organization

When installed, any given KPI flashboard uses its default values for all of your client companies. To reflect your environment more accurately, you must change the default values to reflect the service level agreements in force with your various client companies. If your service level agreements are the same for each client company, you can update only the global configuration records.

This section provides the following information:

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