This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring Data Management

This section provides information about configuring Data Management prior to using it.

For information on the DMT Admin and DMT User roles, see Data Management user roles.


In a single server environment, escalations must be enabled on the AR System server. If you are running a server group environment, then escalations must be enabled on the AR System server from which you are running the Data Management jobs.

To check if the Escalation object is enabled (which on the applicable AR System server means that the Disable Escalations option is not selected), see Removing or disabling objects

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