This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring assignment settings for incident management templates

The values in the Assignment tab are used to add information to two tabs on the Incident form:

  • The assignment settings add information to the Assignment tab. Here you configure the support-company, organization, and group that incidents created from the template will be assigned to.
  • The vendor assignment settings add information to the Vendor tab. Here you configure the vendor company, organization, and group applicable to the incident.

To configure assignment settings

  1. On the Incident Template form, click the Assignment tab.
  2. To assign the incident to the user creating the incident, in the Assign To Current User field, select Yes. Otherwise, use the following steps for assignment settings:
    1. In the Support Company field, select the company that incidents created from the template will be assigned to.
    2. In the Support Organization field, select an organization.
    3. In the Assigned Group Name field, select a group.
  3. Specify vendor assignment settings:
    1. In the Vendor Company field, select the company that is applicable to incidents created from the template.
    2. In the Vendor Organization field, select an organization.
    3. In the Vendor Group Name field, select a group.
  4. Click Save.
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