This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Component overview and integration diagrams

The following table lists the BMC Remedy ITSM stack components:


BMC Atrium CMDB and BMC Remedy ITSM environment:

  • BMC Remedy Action Request System 9.1
  • BMC Asset Management 9.1
  • BMC Change Management 9.1
  • BMC Service Request Management 9.1
  • BMC Atrium CMDB 9.1
  • BMC Remedy Single Sign On 9.1
  • BMC Knowledge Management 9.1

BMC Atrium Orchestrator environment:

  • BMC Atrium Orchestrator Platform
  • BMC Atrium Orchestrator Content 20.12.03

BMC Analytics for BSM environment: BMC Analytics for Business Service Management (BSM) 7.6.05 for BMC Remedy ITSM Suite 9.1

BMC Dashboards for BSM environment:

  • BMC Dashboards for Business Service Management (BSM) 7.7 for BMC Remedy ITSM Suite 9.1
  • SAP BusinessObjects Business Intelligence Platform 4.0 SP02 P16 (for BMC Analytics for BSM)

Integration diagram

The following diagram illustrates the integration methods and data flow specific to BMC Remedy ITSM 9.1.

Click here to download a Microsoft Visio file containing a copy of this diagram, which you can customize to represent your own environment.


The following BMC product name abbreviations are used in the diagram:

  • BAO = BMC Atrium Orchestrator
  • BBNA = BMC Network Automation
  • BBSA = BMC Server Automation
  • BPPM = BMC ProactiveNet Performance Management
  • ITBM = BMC IT Business Management

Integration methods and data flow for BMC Remedy ITSM 9.1

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  1. Przemek Tomczuk

    Hello, I just wanted to check if the interoperability guidelines have been updated for 9.1? The document reefers to the 8.6.1.

    Mar 13, 2017 01:45
    1. Jyoti Nerkar


      Apologies for a delayed response.

      The integration diagram and the related content has been updated. 



      Sep 17, 2019 04:20
  2. Emmanuel Legaspi

    Hi Team,

    Can you please fix the infrastructure diagram lines on the ITSM side? The lines from each different systems that was pointing at RSSO look like it was drawn nilly-willy.

    Jun 29, 2020 10:42
    1. Jyoti Nerkar

      Hello Emmanuel,

      I have fixed the above mentioned lines in the diagram. Hope this is better now!



      Jul 01, 2020 10:58