This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Best practices for Remedy ITSM suite

This topic provides a library of topics that contain best practices, guidelines, and recommendations for the Remedy ITSM suite. You can access each topic from its link.

ComponentsReference topics

Change Management

Data Management

Service Request Management
  • Guidelines for designing services


System administration and configuration

You can also review the following best practices for the BMC Remedy ITSM product prior to implementing a product or a feature:

Click here to see the list of best practices topics in BMC Remedy ITSM documentation.

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  1. Vedran Vesel


    From this page, which is "itsm91", some links are looking on "itsm90".

    And I can not access the following;

    Message; "Page level restrictions have been applied to a parent of the current page. These restrictions limit access to certain users or groups and apply to all pages underneath the parent."

    Apr 12, 2016 03:01
    1. Priya Shetye

      Thank you for your comment Vedran. This information is currently being updated for 9.1. I have removed links to the 9.0 space, and will update you as soon as we have the 9.1 content published.



      Apr 13, 2016 08:54
    1. Pallavi Tayde

      Hi Vedran,

      I checked the links mentioned in your comment and those are working fine for both 9.0 and 9.1 spaces. Please check and let me know if you are still facing issue with it. Thank you.



      Jul 26, 2016 12:23
      1. Vedran Vesel

        Hi Pallavi,

        Thank you for the update, the links are working fine now.

        Kind Regards,


        Jul 26, 2016 01:03