This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Assignment events

The following table describes the assignment events:

Related topic


Event

Available systems

Form assignment

Description

- General -

Incident Management feature of BMC Service Desk

  • User Service Restoration
  • User Service Request
  • Infrastructure Restoration
  • Infrastructure Event

Incident

Used to assign an incident for resolution.

- General -

Problem Management feature of BMC Service Desk

Known Error

Used to assign a known error assignee to maintain the accuracy of the known error information.

- General -

Problem Management feature of BMC Service Desk

Problem Investigation

Used to assign a problem assignee to investigate the problem.

- General -

Purchase Requisition

Purchase Requisition

Used to assign a purchase requisition.

Incident Owner

Incident Management feature of BMC Service Desk

  • User Service Restoration
  • User Service Request
  • Infrastructure Restoration
  • Infrastructure Event

Incident

Used to assign an incident owner for an incident.

Infrastructure Change Coordinator

BMC Change Management application

Infrastructure Change

Used to assign a change coordinator for an infrastructure change.

Infrastructure Change Manager

BMC Change Management application

Infrastructure Change

Used to assign a change manager for an infrastructure change.

Problem - Coordinator

Problem Management feature of BMC Service Desk

Known Error

Used to assign a problem coordinator to a known error.

Problem - Coordinator

Problem Management feature of BMC Service Desk

Problem Investigation

Used to assign a problem coordinator to a problem investigation.

Solution
Assignment

Problem Management feature of BMC Service Desk

Solution Database

Used to assign a solution database entry.

Task Assignee

Task Management System

Task

Used to assign a task to the task implementer.

Unavailability Assignment

BMC Asset Management application

Unavailability Update

Used to define CI unavailability.

Activity Assignee

Release Management module

Activity

Used to assign an activity assignee for an activity.

Release Coordinator

Release Management module

Release

Used to assign a release coordinator for a release request.

Knowledge SME ReviewBMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to SME Review.
Content ReviewBMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to Content Review.



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Comments

  1. Ricky R

    Hi,

     

    I need to know what role is assigned in the purchase requisition? is the assignment events set it for the purchaser role?

     

    Regards,

    Ricky

     

     

    Mar 23, 2017 08:33
    1. Mokshada Shivarekar

      Hello,

      Thank you for inquiring. I will work with the SME and get back to you.

      Regards,

      Mokshada

      Mar 23, 2017 10:14
      1. Priya Shetye

        Hello Ricky,

        Yes, for the Purchase Requisition, the assignment event is set for the Purchasing Agent role which requires the Purchasing User permission.

        Regards,

        Priya 

         

        Apr 17, 2017 02:34
  2. Leonard Warren

    What field is the Knowledge Optional Review 1 and Knowledge Optional Review 2 roles references as it cannot be the Article Status. The Article Status only has one value of "Content Review" but nothing that matches to the definitions listed here. Basically how can one set up the assignment process based on one or two reviews being performed?

    Jan 05, 2018 08:18
    1. Jyoti Nerkar

      Hi Leonard,


      The Knowledge Optional Review 1 and Knowledge Optional Review 2 are assignments events. You can find the details in the Knowledge Management documentation on the following page: Configuring assignments (optional).


      Regards,

      Jyoti

      Sep 19, 2019 12:34
  3. Leonard Warren

    The first statement where - General - for Change Management is assigned to the Change Implementer is no longer valid. This was removed a few versions ago as it caused confusion when people looked at the Change Request and saw their group was not assigned as the Change Manager and/or Change Coordinator and the Change Implementer is no longer available on the Best Practice and Smart IT view.

    Jan 05, 2018 08:20
    1. Mokshada Shivarekar

      Hi Leonard,

      Thank you for your comments. I will work with the SMEs to update the content.

      Regards,

      Mokshada

      Jan 07, 2018 11:10
    1. Jyoti Nerkar

      Hello Leonard,


      Apologies for the delayed response.

      Yes, the change implementer related fields are not displayed when a task is available. I have updated the table with those details.


      Thanks,

      Jyoti

      Sep 19, 2019 12:31
  4. Carina Burns

    Service Request Assignee is listed in the Event menu but it not listed on this document page. Do the OpCat tiers align with SRD OpCats to set the assignment when Svc Request Assignee is selected as the event?
    I looked and could not find an answer in the documentation for SRM 9.1 here: https://docs.bmc.com/docs/srm91/configuring-automatic-assignment-rules-for-individuals-609065498.html It only discusses work order assignments.
    Digging with Dev Studio revealed the assignments for SRM appear to be hardcoded with this filter: SRM:REQ:Assignment_SetAssignmentGroup

    May 21, 2019 11:25
    1. Jyoti Nerkar

      Hello Carina,


      The Assignment events for SRM are listed on the following page:

      https://docs.bmc.com/docs/display/srm91/Configuring+work+assignments


      Also, you can find information about configuring work assignments here: https://docs.bmc.com/docs/display/srm91/Configuring+work+assignments


      Please let us know if you need more details on the same. Also, if you are looking for any specific use case, we request you to contact the Customer Support team. 


      Regards,

      Jyoti

      Jun 13, 2019 04:50