This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Assigning tickets to support personnel in other companies

The following table lists the types of tickets that you can assign to support staff in other companies, depending on the BMC Remedy ITSM Suite applications that you have.

Tickets that can be assigned to support staff in other companies

Application

Type of ticket

BMC Asset Management

  • CI unavailability
  • Purchase requisitions

BMC Change Management

  • Change requests (you can assign the vendor as the change manager, change assignee, change implementor, or any combination)
  • Tasks (you can assign a task to the vendor without assigning the change request)
  • Release requests
  • Activities

BMC Service Desk

  • Incident requests
  • Problem investigations (you can assign the vendor as the problem manager, problem assignee, or both
  • Tasks (you can assign a task to the vendor without assigning the incident request or problem investigation)
  • Known errors
  • Solution entries

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