This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Assigning permission groups and permissions on an individual basis

You can also assign permissions on an individual basis by using the following tabs:

  • CTM_LoadPeoplePermissionGroups
  • CTM_LoadSupportGroupAssociation
  • CTM_LoadSupportGrpFunctionalRole

    Important

    The permissions that you assign individually are appended to any permissions assigned by a template. If there are duplicate permissions, a validation error occurs.

To define the permissions on an individual basis

  1. Fill in the information for the individual on the CTM_LoadPeople tab.
  2. Based on the type of permissions that you want to assign, fill in any of the following tabs:
    • CTM_LoadPeoplePermissionGroups to assign permission groups. This tab is linked to the CTM_LoadPeople tab by the Remedy Login ID column.
    • CTM_LoadSupportGroupAssociation to assign support groups. This tab is linked to the CTM_LoadPeople tab by the Login ID column.
    • CTM-SupportGrpFunctionalRole to assign support group functional roles. This tab is linked to the CTM_LoadPeople tab by the Login ID column.
      The following figure shows an example of permission groups being assigned to an individual, with the records being linked to each other by the Remedy Login ID.

      Permission groups assigned to an individual

  3. Verify that the permissions you that are assigning are not already defined in any templates that you are using to assign permissions.
  4. Repeat steps 1 through 3 for all the individuals to whom you want to assign permissions on an individual basis.

Related topics

Permission groups and application access

Foundation module permission groups

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